Job Posting: Operations Manager

Main Street Housing, Inc. is a 501(c)(3) non-profit organization that creates and manages quality, affordable and independent rental housing for individuals and families living with psychiatric disabilities and Extremely Low Income. We own and operate 33 properties across 12 Maryland communities, with additional upcoming property development initiatives. Our award-winning ‘Main Street Model’ of housing development is based in our philosophy of supportive accountability.
 
We are currently seeking applicants for our Operations Manager position, located at our Main Office in Elkridge, MD. The Operations Manager performs administrative functions related to property management, non-profit operations and resource development. The ideal applicant will have a positive attitude with demonstrated capacity to work independently, relevant skills and experience to complete a majority of the duties and responsibilities listed, and personal experience using behavioral health services. Candidates with limited experience in some areas but who are prepared to grow their capacity to meet the needs of the position are strongly encouraged to apply.
 
Position Summary:

Responsible for effective management of daily operations in accordance with organizational mission and goals. Develops and optimizes standard procedures, ensuring compliance with policies and regulations. Monitors and analyzes trends related to mission impact and fiscal goals. Develops, supports and executes resource development, public relations and strategic initiatives. Coordinates and completes routine duties and special projects with limited supervision.
 
Duties and Responsibilities:                                                                                                                                      
 
Fiscal Management & Resource Development:

• Performs routine bookkeeping to process bills and payments, maintains financial schedules, monitors trends in cash flow and budget, and provides regular reports to relevant MSH staff.
• Identifies and pursues opportunities for financial and community support for initiatives and projects, e.g. grants, volunteer opportunities, fundraising events and campaigns.
• Grows and manages MSH's volunteer and donor base with active solicitation and prompt acknowledgment of all donations.

 
Property Management & Tenant Relations:

• Actively communicates with all MSH staff members and maintains accurate records of all activities related to property management, tenant relations and grant deliverables in accordance with established procedures.
• Develops and maintains tracking systems and database(s) for tenant and property status, activities and goals, e.g. occupancy, rent collection, tenant certification, property licensing requirements and grant deliverables.
• Monitors tenant accounts and produces correspondence regarding charges, credits and outstanding balances.

• Conducts annual Tenant Satisfaction Survey and other routine tenant mailings.
• Responds to information requests from prospective applicants and conducts pre-screening interviews.

 
Outreach, Community Relations & Marketing:

• Conducts outreach and marketing activities to increase community awareness, support and engagement.
• Develops and continually enhances MSH’s digital and print PR materials

 
Organizational Development:

• Supervises Operations Assistant (part-time Internship / Federal WorkStudy position)
• Ensures all policies and procedures are streamlined, standardized and consistently applied across the organization. Coordinates with MSH staff to develop new policies/procedures as necessary.
• Provides staffing support to BOD Committees as needed.

• Creates and coordinates Special Project activities as needed to enhance daily operations.
• Attends meetings, events and trainings to foster connections, increase knowledge and improve competencies.
• Performs other duties as assigned.

 
Requirements:

Skills & Abilities:

• Valid Driver’s License, vehicle and insurance, with ability and willingness to regularly travel across the state.
• Ability and willingness to work flexible hours during and outside of normal business hours as needed.
• Ability to perform manual labor under a variety of conditions.
• Ability to maintain safety for self and others in an emergency and to handle stress without significant impairment to functioning.
• Demonstrated ability to apply sound and accurate judgment in complex and/or ambiguous situations.
• Demonstrated success in working independently with minimal supervision.
• Strong technical skills in MS Office and G Suite applications.
• Excellent interpersonal communication skills (oral and written) with demonstrated ability to work effectively with a wide range of constituents from diverse communities.

• Excellent coordination and relationship-building skills and the ability to effectively interface and cultivate positive relationships with community organizations and businesses, including housing authorities, local and state funding resources, and foundations.
• Excellent organizational and time-management skills, with demonstrated ability to conduct research, establish priorities, develop timelines and budgets, and coordinate resources to manage multiple concurrent projects.
• Ability and willingness to continually develop and acquire new skills and knowledge related to job functions, and to adapt to organizational changes.

 
Education, Knowledge & Experience:

• Self-identification as a current or former consumer of behavioral health services with the ability to understand, appreciate, and carry out the MSH mission.
• Bachelor’s degree or equivalent combination of education and experience.

• General knowledge and experience in customer service principles and practices.
• General knowledge and experience in property management principles and practices.
• General knowledge and experience of non-profit organizational structure and goals.

 
Preferred Knowledge, Skills and Abilities:

• Competency in QuickBooks software
• Experience in property development and management, especially affordable housing.
• Experience in construction and/or building maintenance.
• Experience in mental health or social services organizations, especially Maryland’s public mental health system.
• Experience in Project, Program and/or Grant Management in the non-profit sector.

 

Salary & Benefits:                                                                                                                                                       

• Position Classification: Full-time, exempt
• Reports to: MSH Executive Director
• Salary Range: Consummate with experience
• Health Benefits: HMO health insurance plan with dental coverage, employer-paid premiums and 100% employer-paid deducible.
• PTO: 10+ vacation days, 10 sick days, 2 personal days and 9 paid holidays per year.

 

To Apply:                                                                                                                                                                    
 
Email cover letter and resume to Kenneth Wireman, Executive Director at [email protected].
 
No phone calls, please.